General Terms and Conditions
1. General
The North and South Online Shop offers goods and services. All sales, deliveries, and other services are exclusively subject to these General Terms and Conditions of North and South GmbH, Herrliberg, hereinafter referred to as "NORTH AND SOUTH." Any questions or complaints regarding these General Terms and Conditions may be submitted in writing via email to info@northandsouth.ch.
2. Usage
The use of the NORTH AND SOUTH Online Shop is reserved exclusively for individuals or legal entities with full legal capacity, who order the offered items for personal use or as gifts for others. Required information, such as name, address, email, date of birth, etc., must be provided completely and truthfully. The purchase of alcoholic items is restricted to adults. When ordering alcoholic beverages, the customer confirms by placing the order that they meet the legal minimum age for purchase. The customer is responsible for ensuring that only they or an authorized adult receive the delivery.
3. Offer and Contract Formation
By clicking the "Place Order with Payment Obligation" button and accepting the General Terms and Conditions (AGB), you enter into a purchase agreement with NORTH AND SOUTH for the products listed in your shopping cart. The order confirmation will be sent via email immediately after the order is placed. The prices on the order date, as stated in the online order confirmation, apply. Swiss VAT is shown separately. NORTH AND SOUTH employees are not authorized to make verbal agreements or assurances that deviate from the written contract or these General Terms and Conditions. If online information about a product is incorrect, NORTH AND SOUTH will present you with a counteroffer, which you are free to accept or decline.
4. Right of Withdrawal
We offer a right of withdrawal for products purchased from us. Please send your withdrawal in writing via email within 14 days of receiving the goods. The date of dispatch of the withdrawal is decisive for meeting the deadline. Send your withdrawal to:
North and South GmbH
Rennweg 36
8704 Herrliberg
Exercising the right of withdrawal converts the purchase contract into a return agreement, requiring the services received under the contract to be refunded. Please return the goods promptly with the original packaging and a copy of the invoice. The cost of return shipping must be borne by you. We will promptly refund the purchase price upon receipt of the goods. We reserve the right to deduct compensation for potential damages or excessive wear from the refunded amount. Please note that custom-made goods or items tailored to specific needs are excluded from the right of withdrawal. If an item is damaged upon delivery or does not match the order, NORTH AND SOUTH commits to refunding the purchase price and postage costs.
5. Delivery Conditions
Orders can only be delivered to customers in Switzerland. Delivery times vary by shipping method and range from 1–5 days. Please note that delivery may take longer before holidays (Valentine’s Day, Easter, Mother’s Day, and especially Christmas). It is advisable to place orders early. NORTH AND SOUTH will notify you promptly of item unavailability or delivery delays. If you do not accept a counteroffer or delayed delivery, you may cancel the contract. In such cases, NORTH AND SOUTH will refund any payments already made.
6. Payment Methods and Conditions
For purchases through the online shop, the following payment methods are available:
Credit Cards: Orders can be paid using VISA, Mastercard, Postcard, American Express, or via PayPal.
The purchase price is due in full at the time of the contract conclusion. Orders paid via credit card will be shipped after the payment is received.
Fees:
- Reminder fees: CHF 20.00 per notice.
- Collection transfer fee: CHF 10.00.
7. Warranty
NORTH AND SOUTH guarantees all items for flawless product quality. If you are not completely satisfied with your order, please contact us at info@northandsouth.com.
8. Liability
NORTH AND SOUTH is only liable for damages caused by intent or gross negligence. NORTH AND SOUTH does not guarantee uninterrupted availability of its website or technical fault-free operation of the online shop.
9. Amendments to Terms, Legal Jurisdiction, and Applicable Law
NORTH AND SOUTH reserves the right to amend these General Terms and Conditions at any time without providing reasons. Such changes do not apply to completed orders. All contracts concluded through the NORTH AND SOUTH Online Shop, as well as these General Terms and Conditions, are governed by Swiss law. The place of performance and jurisdiction is Herrliberg, Canton Zurich.
If any provision of these General Terms and Conditions is invalid, the remaining provisions remain unaffected.